Service Sales Representative, Regional
Employment Type: Full-Time
Essential Responsibilities The Service Sales Rep is the clinical/technical and sales expert for their assigned products, solutions/services, and is expected to be able to differentiate GE's product/solution/service offerings, convey compelling value propositions, lead the opportunity, qualify the customer needs, develop and present solutions proposals and quotations, and respond to customers' clinical/technical/process questions in order to successfully close clinical/technical/solution sales. Responsible for maintaining the relationship with departmental and technical decision makers in their assigned accounts and where applicable work in conjunction with Account Executives and Managers to gain access to C-Suite decision makers. Is accountable to achieve Product/Solutions/Service orders and sales OP target for assigned accounts and or territory. Ensure pricing compliance for segment opportunities. Forecast orders and sales within the applicable sales funnel tools and reports for their products/solutions/services in their assigned territory/accounts.
Territory & Account Management Create territory/account plans including opportunity development, competitive strategies and targets. Build strong business relationships and formulate account relationship plans within the assigned accounts/ territory. Identify & respond to key account technical and departmental decision makers' needs and maintain customer contact records in the relevant CRM tools. Maintain a network of key opinion leaders within the assigned territory.
o Track and communicate market trends to/from the field including competitor data and develop effective counter-strategies. Product & Market Expertise: Maintain up to date detailed knowledge of their product/solution/services. Be able to present and discuss the technology and clinical benefits in terms which are relevant to customers. Maintain up to date market and competitor knowledge related to their product/solutions/services. Develop their understanding of the customers changing clinical and/or operational issues and challenges. Create viable product configurations which meet customer needs effectively, while achieving optimum margin for GE. Differentiate assigned product offering during the various stages of the sales process, effectively using GE resources. Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company. Identify and create new opportunities and work with sales leaders Drive tender/bid process including the needs qualification, vendor selection, quotation and closure of their product/solution/service opportunities to meet orders, sales and margin targets as well as to maximize customer satisfaction assigned territory. Create and maintain opportunities in the applicable sales funnel tool and/ or CRM tools. Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs. Estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and enhances customer satisfaction. Contribute to account plans at accounts covered by account managers/executives. Educates account team members on their product/service/solution strategy and offerings. Collaborate with and leverage subject matter experts and other resources within GEHC channels to build relationships.
The Service Sales Representative is responsible for creating and winning sales opportunities for their products/solutions/services in an assigned territory, or in a list of named accounts or both. The Service Sales Rep may work individually in an account or territory, or where applicable act as part of a One GE Healthcare team.
Qualifications/Requirements Bachelor's Degree or minimum 3 years of selling/promotion experience in a medical, healthcare, technical field or Life Sciences Ability to interface with both internal team members and external customers as part of solutions based sales approach Ability to energize, develop and build rapport at all levels within an organization Strong capacity and drive to develop career Excellent verbal and written communication skills in local language as well as good command of English Ability to synthesize complex issues and communicate in simple messages
o Excellent organizational skills Excellent negotiation & closing skills Strong presentation skills Able to travel Valid motor vehicle license Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Candidate must reside in the Pacific Northwest territory. Preferred location: Bay Area, Sacramento, Fresno
Desired Characteristics Previous experience in the Healthcare Industry Prior experience selling services Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels. Manages conflict. Shares Expertise: Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions. Organizing & Executing: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity. Communicating: Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility. Coping with Pressure: Works productively in a pressurized environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it. Supporting & Cooperating: Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Supports and cares for others. Upholds ethics and values. Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Compiles with legal obligations and safety requirements of the role. Embracing Change & Demonstrating Enthusiasm: Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. Works hard and puts in longer hours when it is necessary. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job. Commercial Thinking: Keeps up to date with competitor information and market trends. Identifies business opportunities for the organization. Demonstrates financial awareness.
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers.
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