The Inbound Sales Representative meets our customers?? business or personal needs by providing the right advertising product or technical assistance with our online services. This individual should have a competitive spirit and a strong customer focus with the ability to complete workload through inbound calls, fax and email while providing professional, courteous customer service to our advertising customers while meeting deadlines in a highly accurate environment. Provide accurate notice placement while offering superb customer serviceResponsible for placing approximately $70K in revenue per periodAnswer inbound calls, faxes and emails across multiple markets by quickly toggling between applications & confidently navigate an ad order entry system Develop professional relationships with our customers Assist customers in placing product orders Recommend new product offerings Work with customers by answering questions, researching/resolving issues, and trouble-shooting Ensure that customers enjoy the time they spend working with you Help customers locate ads online and in print Document all customer transactions in accordance with company policyMeet and maintain all individual and team standards as set by the department Attend product and system training events Share ideas to improve business practices Perform other duties as assignedBachelor??s Degree or equivalent experienceConfident demeanor, competitive drive, and goal-oriented nature Excellent communications skills (oral and written), courteous and clear telephone voice Willing to invest time and effort into learning about Tribune products Ability to retain knowledge of products Positive, people oriented and energetic Be motivated to meet customer needs Be analytical, creative, and innovative in solving problemsCall center experience in customer service or sales preferredBilingual skills (English-Spanish) a plus In-depth experience with Internet (Web and email) Experience with computers (MS Office) Typing skills; Minimum 45 wpmAbility to collaborate and work respectfully with coworkers and leaders is essential Associated topics: call, call center, cold call, networking, phone, solicit, telemarketer, telesales, telephone, web conferencing
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.