Sr. Manager, Sales Curriculum and Content Development


: $66,630.00 - $107,270.00 /year *

Employment Type

: Full-Time


: Non-Executive Management

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Posting Job Description


The Senior Manager of? Sales ? Curriculum and Content Development ?is responsible for managing the creation of the content and learning solutions for new hire training of Charter's Outside Sales Representatives (Direct Sales Reps - DSRs and Multi-Tenant Sales Reps -MTSRs).

In this role you will collaborate and work with Sales, Marketing, Technical and Leadership Teams to leverage existing materials, direct external vendors and develop sales programs to deliver consistent curriculum design and content creation that prepares the outside sales force to exceed customers' satisfaction on a day-to-day basis.

Lead the creation and development of relevant content and curriculum development to elevate skills levels, engagement, and motivation of the external sales representatives (DSRs/MTSRs)
Assess outside sales reps learning motivation, expectations, resources, constraints, learning needs, learning gaps, and tasks concerning the department mission and goals
Manage the development of training programs based on business and performance objectives identified by stakeholders, project managers, clients, and subject matter experts
Lead the development of innovative programs that deliver better experiences and integrated communication with the outside direct sales representative
Manage team escalations and partner with clients to drive resolution
Manage the integration of content and sales and behavioral skills development to elevate the selling skills and motivation of the sales force
Research and analyze training options, delivery methods, techniques and technologies that can speed up the learning process
Create and implement evaluation plans to demonstrate the business and behavioral impacts of all capabilities development initiatives
Partner with peers on all curriculum development responsibilities
Maintain current knowledge of the latest industry standards, tools, and processes
Keep abreast of current learning and performance strategies, delivery methods, and techniques
Collaborate with Subject Matter Experts (SMEs) and conduct capabilities development needs assessments

Provide an effective implementation of instructional products and programs

Skills/Abilities and Knowledge
Excellent written and verbal communication skills
Strong skills and knowledge in instructional design methodologies for Sales
Knowledge of a variety of training delivery systems
Skills in measurement and evaluation of training initiatives
Skills in team building, relationship building, facilitation, and presentation
Ability to manage multiple projects to meet target dates for implementation
Organizational skills
Deliver with quality
Creative and innovative
Able to work in fast-paced environment
Ability to communicate with all levels of management and company personnel
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
High energy
Bachelor's degree in Training & Development, Communication, Marketing, Journalism, Human Resources, Business Administration, or related field required
Related Work Experience
Minimum 5 years: Instructional design experience for Sales
5 years: Prior sales experience?
3 years: Management experience


Skills/Abilities and Knowledge
Organizational development/change initiatives experience?
2 years project management experience
Office environment
Approximately 10% of travel

Area of Interest

Content Development, Direct Sales, Editorial, Multi-Tenant Sales, Outside Sales, Project Management, Sales

More on Spectrum

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Business Unit


Work City

Connecticut - Stamford

Work State



201 Tresser Blvd.

Zip Code


Job Code

HTR625 Sr Mgr, Curriculum Design Exempt

FCC Unit


Controlling Establishment ID

01906 - Stamford CT Tresser Blvd

Account Code


Sr. Manager, Sales Curriculum and Content Development - Charter

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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