Office Supply - Chat Customer Service / Sales

Employment Type

: Full-Time

Industry

: Sales



Job Information

Title Virtual Customer Service Agent Industry Information Office Supply Number of Positions 500 Target Date 06/03/2020 Industry Customer Service Work Experience 0-1 year Salary Contact S & E Group Eligible Country United States City Henderson State/Province Kentucky Zip/Postal Code 42419

Job Description

Sales Focus:
  • Entry of customer's orders with minimal instances of errors 
  • Always making recommended associated up and cross-sells 
  • Recommending comparable products when requested items are unavailable 
  • Stay current on products, promotions and procedures 
  • Customer Service Focus:
  • Ability to empathize with and prioritize customer needs 
  • Exude patience and ownership with each customer 
  • Ability to resolve conflicts and set appropriate expectations with customers 
  • Ability to determine customer needs and provide appropriate solutions
  • Communication Skills:
  • Ability to communicate in writing clearly and concisely 
  • Ability to document customer account activities thoroughly and concisely through efficient tool usage
  • Comprehension skills - ability to clearly understand and respond appropriately to the issues that customers present 
  • Problem Solving Skills:
  • Ability to approach problems logically and with good judgment to ensure the appropriate outcome 
  • Desire to continually learn 
  • Solution orientated and self-motivated 
  • Attributes and Skills:
  • Must be courteous, professional, energetic and friendly 
  • Clear understanding of the English language as well as clear ability to communicate accurately in writing in the English language 
  • Computer literacy is a must 
  • Excellent judgment and decision-making skills, high attention to detail 
  • You will be chatting with multiple clients concurrently, therefore the ability to multi-task with be critical 
  • Will be required to begin working immediately after the certification course and for the following 90 days thereafter. 
  • Dual monitors are REQUIRED. 

  • * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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