Inside Sales - Retention Agent

Employment Type

: Full-Time

Industry

: Sales



Inside Sales - Retention Agent

WHO IS NORTHSTAR:

NorthStar Home is one of the fastest-growing home security and automation companies in North America. For more than 19 years, we have been providing families with less worry and more lifewhile staying true to our core values of integrity, accountability, and service. The connected home industry is rapidly growing, so it is the perfect time to join us!

WHY CHOOSE NORTHSTAR:

At NorthStar we believe that our relationships will help us work together to consistently deliver the best service to our customers and create a work environment people want to be in. We offer opportunities for personal and professional development and the chance to be part of a team. Year after year, our employees rate the work environment, flexible schedules, and the people they work with as their favorite parts of working at NorthStar.

WHAT YOU WILL DO:

As an Inside Salesand Retention Agent, you will help take inbound inside sales calls as well as help retain NorthStar customers. You will do a variety of things including make outbound calls to existing customers and utilize your sales skills to extend customer agreement periods, take inbound customer phone calls, use skills to overcome customer concerns, work with customers to resolve concerns, accurately process paperwork, maintain knowledge of products and services, update customer accounts with notes after interactions. You will also work closely with our Customer Service departments to provide exceptional customer service. Excellent commission opportunity for highly money motivated individuals, with a guaranteed base wage!

WHAT NORTHSTAR BRINGS TO THE TABLE:

Benefits after 60 days Full-Time (Medical, Dental, Vision, Life)

Paid time off

Gym membership

Dynamic company culture

Casual dress code

Flexible work schedule

Monthly speakers and free catered lunch

Pickleball court, pool table, ping pong

Regular company activities

Employee recognition program

Opportunities to serve others and the community

New, comfortable work environment

Office conveniently located between BYU and UVU

Earn $20/an hour!

WHAT THE IDEALINSIDE SALES & RETENTION AGENT SHOULD BRING TO THE TABLE:

Fluent in English, both verbal and written (bilingual Spanish-speaking is a plus)

Exceptional Sales Skills

Strong social skills

Ability to deal with rejection

Excellent verbal and written communication

Ability to handle difficult situations and escalated customer calls

Demonstrated ability to work independently

Effective time management and ability to multi-task

Comfortable using a computer and learning our software platforms

Ability to type 40 WPM

Strong work ethic

Positive attitude

Excellent attendance

WHAT WILL HELP YOU EXCEL AS AN INSODE SALES/ RETENTION AGENT (NOT REQUIRED):

Prior sales or customer retention experience

Basic understanding of NorthStar or connected home industry

Ability to relate with customers

Obsessed with giving our customers the BEST service

Desire to join a team and continue making NorthStar an awesome place to work

INSIDE SALES & RETENTION AGENT COMPENSATION:

  • $7.50/hour plus commissions (Earn up to $20/hr+ with commissions)
  • Full-time and Part-time shifts available

Learn more about being an Inside Sales and Retention agent at NorthStar and what we do at www.northstarhome.com.

NorthStar is an equal opportunity employer and promotes a drug-free workplace. Background check and drug testing are required.

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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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