Renewal Specialist

Motus in Milwaukee, WI

  • Industry: Sales - Sales Manager
  • Type: Full Time
position filled
Motus is looking for a Renewal Specialist to execute on customer renewal strategy and help grow renewal-based revenue. In this role, you will work closely with our Finance, Legal, and Account Management teams, as well as with our customers, to ensure a positive and seamless renewal experience.

To be successful in this role, you will need to have excellent written and verbal communication skills, both with internal and external parties. You will need to be highly organized and self-motivated. Our ideal candidate has a knack for creative problem-solving and the ability to manage competing priorities in a fast-paced environment.

Position Duties:
  • Develop a deep understanding of contract terms and product offerings to determine and deliver optimal renewal options
  • Manage, negotiate, and deliver on-time and accurate contract renewals for small to mid-size customers, with the goal of increasing renewal-based revenue
  • Evaluate contract terms and partner with Finance to deploy accurate and on-time renewal invoices
  • Initiate, maintain, and develop positive customer relationships during renewal contract discussions and negotiations to provide a positive and seamless renewal experience for customers
  • Collaborate with Legal Department, Account Managers, and senior management as needed to carry-out customer renewals
  • Maintain accurate and consistent renewal tracking by managing and updating SaaS contract processes and renewal-related databases
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Desired Skills and Characteristics:
  • Bachelor's degree and 2-5 years' experience in a customer-facing role such as Sales/Business Development, Customer Success or Account Management (SaaS industry highly preferred)
  • Effective communication skills, both written and verbal
  • Self-directed in daily work activity, with excellent organizational skills and high attention to detail
  • Ability to handle pressure and multiple tasks during high-peak times
  • Conscientious regarding deadlines and a strong sense of urgency
  • Professional and ethical demeanor
  • Collaborative attitude and approach
  • Strong negotiation and interpersonal skills
  • Holds self and others accountable for results
  • Salesforce experience preferred
About Motus:

For companies with mobile workers that drive for business, we are the most accurate mileage reimbursement and tracking solution available. The way we see it mileage tracking and reimbursement don't need to be complicated. With an automated technology solution, companies gain visibility into their mobile workforce and accuracy in reimbursing every employee based on how much they drive and where they drive. The result? More time for employees to be productive in the field and sustainable cost savings for the business. You wouldn't reimburse someone for a client dinner without a receipt, so why should mileage be any different?

Compensation & Benefits:

Motus offers a competitive compensation package. Our company-wide comprehensive suite of benefits includes medical, dental, vision and life insurance, 401(k), unlimited vacation, time-off for volunteering, and more.

Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Associated topics: branch manager, director of sales, leader, management, sales director, sales management, shift lead, supervisor, team lead, territory manager

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