Ft Sales Supervisor (Brick)

Employment Type

: Full-Time

Industry

: Sales



Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! MAIN JOBOBJECTIVE To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times. ESSENTIALJOBRESPONSIBILITIES SALES GENERATION Meetpersonalandstoresalesgoals Continuetodeveloppersonalsalestechniquesandassistinthedevelopmentofassociatessalestechniquestomaximizesales Utilizeelevatedlevelsofsalesandservicetomaximizesalesperformance Demonstrateanin-depthknowledgeofthemerchandise Afterclosing a sale,monitor alldetailsincluding:shipping,alterations(ifapplicable),andspecialrequeststoensurecustomersatisfaction Ensureallsalesrelatedpoliciesandproceduresaremaintained Maintain a keeninterestinthefashionindustryandmarkettrends CUSTOMER SERVICE Supportandencouragestafftoprovidethehighestlevelofcustomerservice Buildandmaintainrepeatclientelebyutilizingpersonalclientbookandassistingstaffwithutilizingtheirclientbooks Resolveallclientproblemsandcomplaintsquicklyandeffectively,ensuringclientsatisfaction Assistsalesassociateswithvariouscustomerserviceissues(i.e.dissatisfiedcustomer,returns,defectivemerchandise) OPERATIONS Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventorymanagement Assistinthetrainingofsalesstaffinallareasofappropriateregisterusageandmaintenance Understandandproperlyexecuteallmanagementregister functions Assistinallareasofstock,shipping,receivingprotocol/policies,procedures,andallshipping/receivingrelatedpaperwork Participateininventories OnlyapplicableforOffsitedrivers:ResponsiblefordrivingproducttoandfromtheOffsitelocationonanasneededbasis MERCHANDISING/VISUAL Ensurethesellingfloorisneat,organized,stockedandreflectsthecorrectvisualimageatalltimes Assistintheimplementationandmaintenanceofallmerchandising/visualdirectives Ensuredeliveriesareproperlyprocessedin a timelymanner Identifyproductconcernsin a timelymanner Communicateinventoryneedstosupportthebusinessgoal HUMAN RESOURCES Ensureimageandgroomingstandardsareprofessionalandreflectiveofthebrandimage,atalltimes Adheretoworkschedule,inclusiveoftimeandattendance Supportandassistinfollow-upforalltrainingprogramsandseminars WORK EXPERIENCE Minimum 2 years specialty retail experience. We are an Equal Opportunity Employer M/D/F/V We are an Equal Opportunity Employer M/D/F/V

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