Account Manager

Employment Type

: Full-Time


: Sales

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Our client is the leading destination for short-form mobile video, and they’re the fastest growing social media platform globally with 1.5+ billion downloads and 500+ million monthly active users. They are one of the highest valued pre-IPO companies in the world.

We are looking to hyperscale their North American Account Management & Planning team across 5 key markets to continue growing the business and delighting clients. Our client has a Start-Up work culture, so candidates need to wear many hats and step outside their comfort zone. This is an opportunity to join a world class creative platform and a booming sales organization at its formative stages. Passionate team members will find plenty of space for career success and development.

Account Managers are master relationship builders and will grow business across a wide portfolio of existing clients. Working hand in hand with the sales team, you will drive revenue, advertiser education & advertiser satisfaction by providing custom solutions and leveraging an unique ad product suite. Success in this position requires a focus on client service, and the ability to thrive in a dynamic work environment.

Job Description:

  • Manage and grow post-sale client relationships with advertisers of all sizes
  • Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
  • Monitor and analyze ad campaigns, and proactively take initiative to improve results
  • Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
  • Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
  • Share marketplace feedback and guide our advertising strategy
  • Support and work with the sales team on pre-sale research and pitch
  • Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
  • Work to manage custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time
  • Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
  • Assist Ad Operations with running weekly or ad hoc reports for campaigns & clients
  • Maintain up-to-date knowledge of features and ad units
  • Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
  • Work and collaborate with diverse group of internal cross-functional teams
  • Proactively lead product update discussions, educate brands and agencies on new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns
  • Job requirements:

  • At least 3-5 years of experience in account management/client services roles in digital marketing -- biddable network experience a plus
  • Hands on experience with the programmatic buying ad business is a must
  • Experience managing branding advertisers with a deep understanding of their challenges 
  • Experience helping clients execute custom branded campaigns
  • Excellent collaboration skills
  • Able to proactively troubleshoot and problem solve quickly and through the proper escalation process
  • Ability to analyze data and identify insights to assess campaign performance 
  • Proactive attitude with excellent project management, organizational, and analytical skills 
  • Experience diagnosing and solving technical problems with product and engineering teams is a big plus
  • Experience in performance advertising in a role where you managed significant complexity and scaling challenges.
  • Experience in campaign management and set up
  • Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders 
  • High attention to detail and very organized 
  • Self-starter, a fast learner who has critical thinking
  • Have a passion for social media business and digital advertising.
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    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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