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Summary:Sales Support Advocates will provide accurate, high-quality and dependable service in relation to both internal and external customer inquiries related to service and technical support for point of sale devices involving card processing. Sales Support Advocates will provide technical/ customer support for customers experiencing batch closure problems, trouble-shoot terminals, research of complaints, complete data entry and basic conduct fraud investigation. General communication with customers, both internal and external, via telephone, e-mail, fax or TBD is commonplace.
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Qualifications/ Education Requirements:
Additional Success Factors
Heartland, a Global Payments company, offers a fast paced environment with a casual flair - we have the option of wearing jeans, sneakers and t-shirts to work!
Our Indiana Service Center, located just 15 minutes from Downtown Louisville, has been named an Indiana's Best Employer and one of Computer World s 100 Best Places to Work in IT.
Our Jeffersonville, IN site boasts a 275,000 square foot campus that includes an on-site day care, cafeteria serving breakfast and lunch, full-size outdoor basketball court, a 24 hour full service gym with indoor track, locker rooms with showers, personal trainers (that are FREE), fitness classes (that are FREE), and more! What more you might ask?? How about options for FREE EDUCATION! Yup, we offer a path for qualified employees to receive an Associates and/or Bachelor's degree in Business Administration. 100% company paid for (including books)! And there's even more that makes Heartland a great place to work. But you'll have to join our team to find out other reasons why nearly 90% of our employees rank us as a great place to work!
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.