Customer Retention Representative

Compensation

: $40,300.00 - $61,610.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Customer Retention Representative needs 1 yr customer service experience.
Customer Retention Representative requires:
customer service
Microsoft Office, Outlook, Excel, and Word

Customer Retention Representative duties:
Coordinate sales and operational efforts to resolve problems, while updating the customer on progress towards a resolution.
Work closely with Sales, Service and Installation Team Managers to develop a resolution plan.
Document and track progression and results of saving or reinstating customer accounts.
Inform sales reps of latest sales policies, techniques, pricing, equipment and technology.
Follow company policies and procedures while exec
Associated topics: call center, call center representative, csr, customer service, customer service representative, intern, representante de servicio al cliente, service agent, telephone, telephone service representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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