The primary responsibility of the Partner Solutions Specialist is to establish, develop, and maintain a relationship between CardConnect and its sales partners. The Partner Solutions Specialist serves as a liaison to transition the sales partner from the on boarding process into becoming fully operational with CardConnect. The candidate also acts as a point of contact to provide ongoing support when needed.
* Understand the specific details and needs of CardConnect sales channels * Provide rate analyses and proposal generation * Offer assistance throughout the pre-sales process (application completion/ submission) * Provide education/training on all of CardConnect's operational systems, procedures, and products * Assist with the navigation and usage of applicable CardConnect systems, forms and statements * Manage interdepartmental communication to own research and resolution of escalated issues effectively and efficiently * Maintain ongoing knowledge and understanding of all CardConnect products, as well as the activity and portfolio performance of our sales partners * Serve as a communication touch-point for sales partners to connect with internal teams * Maintain communication throughout the resolution of outstanding issues
* Detail-oriented, team player with exceptional organizational, problem solving and communication skills * Strong analytical and critical-thinking skills; Microsoft Excel experience preferred * Strong phone etiquette; call center experience preferred * Ability to build and foster relationships with sales partners * Excellent time management skills * Ability to organize and manage multiple priorities and systems
First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.
First Data is an Affirmative Action - Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.