Sr. Manager, Sales Curriculum and Content Development

Compensation

: $66,630.00 - $107,270.00 /year *

Employment Type

: Full-Time

Industry

: Non-Executive Management



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JOB SUMMARY

The Senior Manager of SalesCurriculum and Content Development is responsible for managing the creation of the content and learning solutions for new hire training of Charter's Outside Sales Representatives (Direct Sales Reps - DSRs and Multi-Tenant Sales Reps -MTSRs).

In this role you will collaborate and work with Sales, Marketing, Technical and Leadership Teams to leverage existing materials, direct external vendors and develop sales programs to deliver consistent curriculum design and content creation that prepares the outside sales force to exceed customers' satisfaction on a day-to-day basis.

MAJOR DUTIES AND RESPONSIBILITIES

Lead the creation and development of relevant content and curriculum development to elevate skills levels, engagement, and motivation of the external sales representatives (DSRs/MTSRs)

Assess outside sales reps learning motivation, expectations, resources, constraints, learning needs, learning gaps, and tasks concerning the department mission and goals

Manage the development of training programs based on business and performance objectives identified by stakeholders, project managers, clients, and subject matter experts

Lead the development of innovative programs that deliver better experiences and integrated communication with the outside direct sales representative

Manage team escalations and partner with clients to drive resolution

Manage the integration of content and sales and behavioral skills development to elevate the selling skills and motivation of the sales force

Research and analyze training options, delivery methods, techniques and technologies that can speed up the learning process

Create and implement evaluation plans to demonstrate the business and behavioral impacts of all capabilities development initiatives

Partner with peers on all curriculum development responsibilities

Maintain current knowledge of the latest industry standards, tools, and processes

Keep abreast of current learning and performance strategies, delivery methods, and techniques

Collaborate with Subject Matter Experts (SMEs) and conduct capabilities development needs assessments

Provide an effective implementation of instructional products and programs

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Excellent written and verbal communication skills

Strong skills and knowledge in instructional design methodologies for Sales

Knowledge of a variety of training delivery systems

Skills in measurement and evaluation of training initiatives

Skills in team building, relationship building, facilitation, and presentation

Ability to manage multiple projects to meet target dates for implementation

Adaptability

Organizational skills

Deliver with quality

Creative and innovative

Able to work in fast-paced environment

Ability to communicate with all levels of management and company personnel

Ability to make decisions and solve problems while working under pressure

Ability to show judgment and initiative and to accomplish job duties

High energy

Education

Bachelor's degree in Training & Development, Communication, Marketing, Journalism, Human Resources, Business Administration, or related field required

Related Work Experience

Minimum 5 years: Instructional design experience for Sales

5 years: Prior sales experience

3 years: Management experience

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

Organizational development/change initiatives experience

2 years project management experience

WORKING CONDITIONS

Office environment

Approximately 10% travel

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Associated topics: branch manager, director of sales, management, manager, regional sales manager, sales director, sales management, shift lead, team lead, team leader * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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