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Job SummaryThe Site Services Territory Manager provides leadership to a team of associates (Operators, Technicians, Coordinators, Coverage Specialists, Supervisors and Team Leads) in the form of coordinating daily activities, providing work direction, and offering support and guidance in the functional areas related to outsourced service solutions such as: shipping, receiving, inventory management, chemical tracking, warehousing, glass washing, purchasing, desk top delivery, and lab support services. The Territory Manager is responsible for a geographic territory supporting multiple states, customers, personnel and service solutions. This position manages daily activities for upwards of 15 to 20 VWR associates and leaders. Additionally, the Territory Manager has a potential to manage Scientific Services and or GxP services.
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)
? Coaches, motivates, and supervises team members to successfully perform job requirements and to meet / exceed goals and objectives.
? Acts as a liaison between customer, VWR services and VWR sales.
? Provides training and backup to associates to perform required tasks.
? Manages budget and reviews/approves expense reports.
? Customer reporting and data analysis.
? Serves as a role model and mentor in both words and actions for associates who express and exhibit a desire to pursue individual professional growth and team growth.
? Establishes, maintains, and continuously reviews goals and objectives for the department to insure they are in line with the overall corporate goals and objectives.
? Monitors and reports on actual performance vs. established goals and objectives.
? Plans, develops, and implements programs and procedures, within scope of authority, with an emphasis on improving department productivity, individual productivity, and corporate profitability.
? Handles administrative duties such as associate performance appraisals, time card review, vacation scheduling, performance issues, etc.
? Develops and maintains: SOP?s, SOW?s, SPI?s and KPI?s.
? Conducts internal and external presentations.
? Ensures GxP compliance and good documentation practices.
? Brings value to the customer from personal development in the industry
? Potential to manage scientific services.
? Manages revenue growth and TOE reduction.
? Perform other duties as assigned.
QUALIFICATIONS (Education/Training, Experience and Certifications)
? High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred
? 5+ years applicable experience in customer services/purchasing/or account management
? At least 1 year previous experience managing associates/leadership role
? Forklift Certification a plus
? Spill containment , IATA, DOT, IMDG and Hazwoper training a plus
? GMP and GLP training a plus
? CPR training and OSHA Right to Know preferred
? Inside sales experience and cross referencing skills a plus
? Valid Driver?s License and transportation
KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
? Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
? Knowledge of Information Access and ERP System; advanced Microsoft Office knowledge with proficiency in Microsoft Word, Excel, PowerPoint and Microsoft Access
? Excellent customer service skills; display a professional can do attitude
? General purchasing and inventory knowledge
? High regard for safety, quality and adherence to protocols, policies and procedures
? Must be flexible, adaptable, and multi-task oriented
? Ability to self-manage and self-motivate; forward thinking
? Strong verbal and written communication skills
? Proficient in trouble shooting
? Strong communication skills to interact with both customers and various departments within VWR
? Understanding of, and ability to administer VWR s policies consistently
? Ability to make sound business decisions with limited consultation with manager
? Must be able to travel
ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)
The work environment characteristics and physical effort described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
Typically works in an office, stockroom, or warehousing environment with adequate lighting and ventilation and a normal range of temperature and noise level
The associate is required to stand and walk for the majority of the working day. The physical requirements of the job are for associates to talk, hear, bend/stoop, squat, crawl, climb height, reach above shoulder height, crouch, kneel, balance, and push/pull. Furthermore, the job requires associates to lift/carry/push or pull up to 50 pounds with or without assistance. Associates use both hands for repetitive actions such as grasping and manipulating as well as both feet for repetitive movement operating foots controls. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Must be able to travel internationally. Travel is generally 30-35% of time
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at ...@avantorinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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